Are your proxies not working as intended? This can happen for multiple reasons, so read on for tips on diagnosing and resolving.
This article addresses:
- Proxies not showing up in dashboard
- Dead Proxies
NOTE: There is a difference between the proxies actually being completely dead (not loading any websites at all), and the proxies being blocked by a particular website, but not ‘dead’.
This article does not address bans or blocks on proxies - for more details on bans and blocks head on over to Proxies Do Not Work On A Certain Website for steps you can take to troubleshoot.
Steps to diagnose proxy issues:
1. Is your PC/Device IP authorized in the proxy dashboard?
This can be checked following this article: How to Authorize your Proxies
Once you confirm that your IPs are authorized and you’ve waited 30 minutes for authorization to complete, then continue to step 2.
2. Are all proxies loaded into your account dashboard?
If yes, then proceed to step 3 (Not sure? Check out our article on how to load proxies after purchase!).
If no, it is possible that we are temporarily out of stock for the location(s) you selected. This does not happen often, but it can occur if we recently received an unexpectedly large order. We typically have new stock within 24-48 hours, so if that time frame is acceptable for you then hold tight! We’ll add them to your account as soon as they are replenished.
However, if your needs are more urgent, then you should change your locations to ‘mixed’ in the Location Preferences tab in the proxy dashboard. Setting to Mixed location will provide better subnet diversity, which is the best thing when connecting to websites. You will spread across more ISPs, ASNs, and A+B+C class subnets.
Your proxies will all load within 5-10 minutes, and you’ll be back in business in less time than it takes to run out for a Big Mac and fries.
3. Do your proxies access other websites, but not your preferred website?
Great news! Your proxies are not dead. Unfortunately, this means that you may have a more challenging problem for your use case: The website you are trying to access with your proxies is banning or blocking them for some reason. Please read this article on what to do when proxies do not work on a certain website.
We also offer one free replacement of IPs every 30 days, which you can learn more about in the how to replace proxies article in our knowledge base.
4. I’ve replaced my proxies, but they still aren’t working on my preferred website!
Unfortunately, if a website is blocking the proxies from accessing their site because of their site security, yet the proxy still works on other sites, then there is little we can do with that particular proxy.
But wait - you have more options! You can try different proxy locations, various types of proxies (e.g. switch from semi-dedicated to dedicated, give IPv6 a whirl, or go big and get a mobile proxy).
If you need any additional assistance, please contact our customer support team here. We are available to assist you with any additional questions or concerns that you might have.